I had a really bad experience with Bottles and Burps. I ordered some formula and before it arrived my daughter was diagnosed with an allergy so she could no longer use that formula.
Order could not be cancelled which was expected so I just returned the formula once received. I had to pay for shipping the return but was refunded for the formula minus shipping.
Unfortunatly, it took 7+ calls for the refund to actually come through. I would call and be told "we will process this today" only for nothing to happen and for me to have to follow up a week later. This went on for a month. Very frustrating and if i didn't keep follow up i would never have been refunded.